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Salesforce Service-Cloud-Consultant Exam | Service-Cloud-Consultant Examcollection Free Dumps - Easy to Pass Service-Cloud-Consultant: Salesforce Certified Service cloud consultant Exam

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Salesforce Certified Service cloud consultant credential is highly valued in the industry, as it demonstrates a high level of expertise in delivering customized solutions that meet the unique needs of businesses. Earning this certification can open up new career opportunities and increase earning potential for professionals working in the customer service and support domain. The Service-Cloud-Consultant exam is a challenging test that requires a thorough understanding of the Service Cloud platform, its features, and its capabilities.

Salesforce Service-Cloud-Consultant Certification Exam is a multiple-choice exam that consists of 60 questions. Test takers have 105 minutes to complete the exam and must score at least 68% to pass. Service-Cloud-Consultant exam can be taken online or in-person at a certified testing center.

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Salesforce Certified Service cloud consultant Sample Questions (Q106-Q111):

NEW QUESTION # 106
Universal containers is trying to reduce the amount of time support agents spend creating cases. The new
method case creation must allow for 4000 - 5000 new cases a day, as well as the attachment of documents
under 25 MB by the customer.
Which method should the consultant suggest?

A. On-Demand Email-to-case
B. Omni channel routing
C. Web to case forms
D. Standard email to case

Answer: A

NEW QUESTION # 107
Universal Containers wants to provide a more consistent service experience to its customers and is evaluating the Service Cloud macro feature.
Which three configurations must be made? Choose 3 answers

A. Users must use Lightning Experience.
B. The Run Macros Action must be on the page layout.
C. The Run Macros Permission must be granted to users.
D. The Macros widget or utility must be added to the console.
E. Publisher Actions used in the macros must be on the page layout.

Answer: A,C,E

NEW QUESTION # 108
Cloud Kicks provides telephone support to customers. When creating a case, service agents frequently enter shipping postal codes from various countries around the world.
What is the recommended method to ensure accurate data is entered?

A. Set up duplicate rule with matching rules.
B. Configure validation rule with VLOOKUP.
C. Create a cross-object formula.

Answer: B

Explanation:
Comprehensive and Detailed Explanation:
To validate postal codes and ensure accurate data entry, Salesforce allows the use of the VLOOKUP function within validation rules. This approach involves creating a custom object containing valid postal codes and configuring a validation rule that references this object to verify the entered postal code.
From Coefficient:
"Craft a validation rule employing the VLOOKUP formula on the Accounts object. This rule checks the account's postal code against the ZipCode__c object, leveraging lookup_value and objecttype parameters to ensure accuracy."
-How to Use the Salesforce VLOOKUP Function
By implementing this method, Cloud Kicks can prevent the entry of invalid postal codes, maintaining data integrity across international addresses.

NEW QUESTION # 109
Cloud Kicks use a Console App to support users. Service agents open an Account workspace tab and multiple subtabs for the Case, Contact and service Contract. Service agents would like to share links to recently opened subtabs with other users to swarm on cases.
What should a consultant recommend to meet the requirements?

A. Screen flow launched from a global action.
B. Hitory Utility in the Utility bar.
C. Recent Items set to Account object.
D. Actions & Recommendations component.

Answer: C

NEW QUESTION # 110
UC must provide contact center agents with access to a customer's payment history if the call concerns a billing problem. The following considerations need to be taken into account: Billing problems account for less than 5% of the calls. Billing data is stored in an external system containing over 20 million records. Agents do not want to maintain separate login sessions for Salesforce and the billing system. What solution should a consultant recommend?

A. Create a Visualforce page that retrieves payment information via a Web Service call-out
B. Import payment data into Salesforce and add to the contact page layout related list
C. Create a custom tab of type URL that displays a search page from the billing system
D. Create a custom web service to handle invoice inserts and updates from the billing system

Answer: A

NEW QUESTION # 111
......

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James Fisher James Fisher

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